Hard Rock Cancun Hotel

ex. Cancun Palace Resort

Blvd. Kukulcan Km 14.5, Cancun, Mexico  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hard Rock Cancun Hotel

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Swim-up bar

Cafe

Dining room

Breakfast room

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

Hard Rock Cancun Hotel is a 5-star property offering luxury guestrooms with a panoramic view of the Caribbean Sea. The traditional hotel was built in 2005 and refurbished in 2012.

The hotel is set in the middle of a downtown area around 30 minutes' walk of El Rey Ruins . The property is neighboring restaurants, bars and a theme park as well as Playa Marlin, Museo Sensorial del Tequila and Plaza Isla.

There are shopping centers and a shopping village within a quick reach of the hotel.

The hotel enjoys an oceanfront location within 15 minutes' drive from Cancun International airport.

Rooms

Hard Rock Cancun Hotel offers 601 rooms on 12 floors that come with high-speed internet, climate control, a storage space, a phone and central heating as well as a dishwasher, coffee/tea makers and a stove. Some rooms have the sea view. They are furnished with a bright décor.

Eat & Drink

In the morning a buffet breakfast is served at the café. Guests can order Asian meals at the exclusive restaurant. The small night bar features billiards, a piano and a terrace. Serving a wide assortment of dishes, Savio's Bistro by La Dolce Vita and Puerto Madero Cancun are about 400 meters from the property.

Services

Business facilities include computers, audiovisual equipment and a meeting room.

Relax

The hotel offers Turkish steam bath, massage and beauty therapy for relaxation and refreshment. Such activities as kayaking, windsurfing and beach volleyball are also provided.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2012.  Number of floors:   12.  Number of rooms:   601.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Florist/Flower shop
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Kayaking
  • Wind surfing
  • Aqua fitness
  • Outdoor tennis court
  • Basketball
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Table tennis
  • Aerobics

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Bed and breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach access
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Casino
  • Aqua park
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theater
  • Barbeque grills
  • Television in lobby
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Facial
  • Treatment room
  • Beauty treatment
  • Reflex massage

Room view

  • Sea view
  • Garden view
  • Lake view
  • Ocean view
  • Water view
  • Lagoon view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Dining room
  • Sitting area
  • Dressing area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries

Bedroom

  • Premium bedding
  • Pillow menu

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Hard Rock Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 14.5, Cancun, Mexico

Get directions
City Center
  • Cancun
    11.0 km
Airports
Restaurants
  • Savio's Bistro by La Dolce Vita (cuisine: Italian)
    360 m
  • Puerto Madero Cancun (cuisine: Vegetarian, Argentinean, Venezuelan)
    390 m
Beaches
  • Playa Marlin
    1.7 km
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    12
  • Number of rooms:
    601

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunHard Rock Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Gold Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

DOUBLE (TWIN/DOUBLE) GOLD. ALL INCLUSIVE

Gold King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

DOUBLE (KING SIZE) GOLD. ALL INCLUSIVE

Grand Luxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|Grand Luxe Room

Grand Deluxe Single Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Terrace
Room Description:

SINGLE GRAND DELUXE. ALL INCLUSIVE. Nett / Fit Rate

Hard Rock Cancun photos Room
Standard Double Room
Garden view
  • Room size:

    40 m²

  • Max occupancy:

    6 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Double beds, 1 Double bed and 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Balcony
    • + More
  • General:In-room safe
  • Slippers
  • Work desk
  • Ironing facilities
  • Dressing area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • iPod docking station
  • CD player
  • Clock-radio
  • Radio
Room Description:

Doubleuse (1 pers), sea view. ALL INCLUSIVE

Special King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:In-room safe
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Hair dryer
  • Dining:Coffee/tea maker
  • Media:Cable/satellite TV
  • Clock-radio
Room Description:

Deluxe|double-deluxe platinum king special

King Suite
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
Room Description:

Suite|2 Double, 1 King - Non-Smoking - Platinum Rock Suite - Ocean View

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|TRIPLE TWO DOUBLE BEDS

Two-Bedroom Suite
Sea view
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

SUITE ROCK PLATINUM (2 BDRM). ALL INCLUSIVE

Hard Rock Cancun photos Room
Suite
Ocean view
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 1 Super King-size bed and 2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Jacuzzi
    • Balcony
    • + More
  • General:Slippers
  • Terrace
  • Ironing facilities
  • Dressing area
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

Suite|Rock Suite Platinum with Personal Assistance

Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|QUADRUPLE TWO DOUBLE BEDS

Family Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Connecting room
Room Description:

Standard|Family Room - 2 connected Rooms

Superior Deluxe Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 2 Single beds, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Terrace
Room Description:

SUPERIOR DELUXE ROOM (2AD+1CH). ALL INCLUSIVE. Nett / Fit Rate

Superior Room
Garden view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Hard Rock Cancun photos Room
Deluxe Double Room
Ocean view
  • Room size:

    40 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private bathroom
    • Bathtub
    • + More
  • General:Wi-Fi
  • In-room safe
  • Individual air conditioning
  • 24-hour room service
  • Slippers
  • Terrace
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Clock-radio
  • Radio
Room Description:

Deluxe|2 Double - Non-Smoking - Platinum Deluxe - Ocean View

Hard Rock Cancun photos Room
Deluxe King Room
Ocean view
  • Room size:

    40 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Private bathroom
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • 24-hour room service
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Shower cap
  • Toilet
  • Bedding:Pillow menu
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • Clock-radio
  • Radio
Room Description:

You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed.

Ocean View. Max occupancy for room is 2 adults. 430 Sq. Ft.

*Rock Royalty Level is an adult-only upgrade in the Deluxe Platinum room category.

Amenities Include...

- Rock Royalty Personal Assistant (7am – 11pm)
- Ironing Service (2 items per person/per stay)
- Upgraded full-size Rock Spa® bath products
- Express luggage delivery
- Complimentary Shoe Shine
- Nightly Petit Fours
- Aromatherapy and Pillow Menu
- Spa Tub Preparation (with 24-hours notice)
- Personal Assistance with reservations (on and off property)
- Priority Reservations to picks® and mix® program
- Access to Rock Royalty areas on the pool, lounge and beach
- Complimentary 25-minute couple’s massage at the Rock Spa®
- VIP Check-in and

Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Triple Deluxe with view. ALL INCLUSIVE

Deluxe Suite
  • Max occupancy:

    3 persons

  • Check Prices
Deluxe Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

QUADRUPLE DELUXE PLATINUM DOUBLE BEDS. ALL INCLUSIVE

Royal King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Standard|Double King Size Bed-royal

Hard Rock Cancun photos Room
Deluxe Family Room
Lagoon view
  • Room size:

    71 m²

  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed, 2 Single beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private bathroom
    • Bathtub
    • + More
  • General:Wi-Fi
  • In-room safe
  • 24-hour room service
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Outdoor furniture
  • Connecting room
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Clock-radio
  • Radio
Room Description:

Deluxe|Deluxe Family

Deluxe Family Two-Bedroom Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Deluxe Family Two Bedroom

Deluxe Family Connecting Double Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

DOUBLE Doble - Deluxe Family - 2 Rooms Connecting. ALL INCLUSIVE

Deluxe Family Connecting Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|TRIPLE Triple - Deluxe Family - 2 Rooms Connecting

Deluxe Family Connecting Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

QUADRUPLE Quadruple - Deluxe Family - 2 Rooms Connecting. ALL INCLUSIVE

Hard Rock Cancun photos Room
Diamond Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:In-room safe
  • Individual air conditioning
  • Work desk
  • Ironing facilities
  • Telephone
  • Bathroom:Hair dryer
  • Dining:Coffee/tea maker
  • Media:Cable/satellite TV
  • Clock-radio
Room Description:

Deluxe Diamond Room - Adults Only. ALL INCLUSIVE

Hard Rock Cancun photos Room
Diamond King Room
Ocean view
  • Room size:

    39 m²

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private bathroom
    • Bathtub
    • + More
  • General:Wi-Fi
  • 24-hour room service
  • Slippers
  • Balcony
  • Work desk
  • Ironing facilities
  • Dressing area
  • Butler service
  • Telephone
  • Turndown service
  • Laptop safe box
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Toiletries
  • Shower cap
  • Toilet
  • Bedding:Pillow menu
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • Stereo
  • iPod docking station
  • DVD player
  • CD player
  • Radio
Room Description:

Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from the exclusive restaurant and late-night pillow menu.- One king bed.*

Ocean view in the best locations. Max Occupancy: 2 guests. 430 Sq. Ft.

*An exclusively for adults category

Amenities include...

- Double hydro spa tub
- Private bath with shower
- Balcony with chairs and a table
- Liquor dispenser with premium brands
- Mini bar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- DVD/CD player
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Individually controlled A/C
- Espresso/American coffee maker
- Di

Luxury Room
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Room LUXURY

Hard Rock Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Places of interest

  • El Rey mayan ruins3.3 km

Shopping areas

  • Kukulcan Mall1.4 km
  • La Isla Shopping Mall2.4 km

Museums

  • Mayan Museum1.8 km

Theaters

  • Backstage Theatre1.1 km

Golf courses and Country clubs

  • Cancun Golf Club at Pok-Ta-Pok100 m

Local attractions

  • Playa Marlin1.7 km
    CancunMexico
  • Playa Delfines3.2 km
    Cancun 77710Mexico
  • Plaza Isla5.3 km
    Zona Hotelera, Cancun
  • Museo Sensorial del Tequila1.9 km
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Wet'n Wild Cancun5.1 km
    Blvd Kukulkan Km. 25, Cancun

Restaurants nearby

  • Savio's Bistro by La Dolce Vita360 m

    Address: km 15 Zona Hotelera
    Phone: 998 8850150

    82% likes this, based on 422 reviews
    Cuisine: Italian
    Price Range: CAD 24 - CAD 43

  • Fantino480 m

    Address: Retorno del Rey #36, Zona Hotelera
    Phone: +52 998 881 0808 x5803

    95% likes this, based on 88 reviews
    Cuisine: Italian

  • Puerto Madero Cancun390 m

    Address: Boulevard Kukulcan, km 14.1
    Phone: 52 (998) 885-2829

    79% likes this, based on 847 reviews
    Cuisine: Vegetarian, Argentinean, Venezuelan
    Price Range: CAD 32 - CAD 63

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    12
  • Number of rooms:
    601

Hotel Awards

MexicanHOTEL AWARDSRecommendedCancunHard Rock Cancun

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

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Hotel Green 16
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Cities nearby

Hard Rock Cancun Reviews

Guest reviews are submitted by our customers after their stay at Hard Rock Cancun

Average guest rating

7.8out of 10
Fabulous
Based on 48 reviews

Rating by category:

Service
9.2
Rooms
9.3
Value
8.6
Location
9.7
Dining
8.0

Guest reviews

    How to reach hotel

    hotel Hard Rock Cancun Hotel Cancun location
    Show big map »

    Hotel Address:

    Blvd. Kukulcan Km 14.5, Cancun, Mexico

    Get directions
    City Center
    • Cancun
      11.0 km
    Airports
    Restaurants
    • Savio's Bistro by La Dolce Vita (cuisine: Italian)
      360 m
    • Puerto Madero Cancun (cuisine: Vegetarian, Argentinean, Venezuelan)
      390 m
    Beaches
    • Playa Marlin
      1.7 km
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2012
    • Number of floors:
      12
    • Number of rooms:
      601

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedCancunHard Rock Cancun

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Mexico

    Use Badge